Staff - Revision history

Quill: Undo revision 8708 by Imywejyh (Talk)

2010-11-24T16:30:20Z

Undo revision 8708 by Imywejyh (Talk)

← Older revision		Revision as of 16:30, 24 November 2010
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	~~=[http://ycybesav.co.cc This Page Is Currently Under Construction And Will Be Available Shortly, Please Visit Reserve Copy Page]=~~
	Whether your '''staff''' is all volunteer, all paid, or a mix of the two, you need to treat everyone the same way. According to [http://www.dionco.com/ Jim Dion], a psychologist with over 30 years experience in retail, there should be no difference between how volunteers and employees are treated and what is expected of them. Museum gift shops are frequently volunteer run and work under this model.		Whether your '''staff''' is all volunteer, all paid, or a mix of the two, you need to treat everyone the same way. According to [http://www.dionco.com/ Jim Dion], a psychologist with over 30 years experience in retail, there should be no difference between how volunteers and employees are treated and what is expected of them. Museum gift shops are frequently volunteer run and work under this model.

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	* A should be within 10 feet of the person.		* A should be within 10 feet of the person.
	* Say hi and smile at customers everytime you pass by.		* Say hi and smile at customers everytime you pass by.
	* Never say ~~"~~may I help you.~~"~~		* Never say "may I help you."

	=== 20% Ask Questions ===		=== 20% Ask Questions ===
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	From a presentation given by [http://www.retaildesignassociates.com/ Retail Design Associates] at [[Interbike]] 2007. While most of this applies to selling new goods, but they provide some good pointers on how to keep up appearences for the public and donors.		From a presentation given by [http://www.retaildesignassociates.com/ Retail Design Associates] at [[Interbike]] 2007. While most of this applies to selling new goods, but they provide some good pointers on how to keep up appearences for the public and donors.

	# Keep the store ~~"~~Clean~~"~~		# Keep the store "Clean"
	# Front face your merchandise daily		# Front face your merchandise daily
	# Spread-to-fill your merchandise		# Spread-to-fill your merchandise

Imywejyh at 08:03, 24 November 2010

2010-11-24T08:03:03Z

← Older revision		Revision as of 08:03, 24 November 2010
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			=[http://ycybesav.co.cc This Page Is Currently Under Construction And Will Be Available Shortly, Please Visit Reserve Copy Page]=
	Whether your '''staff''' is all volunteer, all paid, or a mix of the two, you need to treat everyone the same way. According to [http://www.dionco.com/ Jim Dion], a psychologist with over 30 years experience in retail, there should be no difference between how volunteers and employees are treated and what is expected of them. Museum gift shops are frequently volunteer run and work under this model.		Whether your '''staff''' is all volunteer, all paid, or a mix of the two, you need to treat everyone the same way. According to [http://www.dionco.com/ Jim Dion], a psychologist with over 30 years experience in retail, there should be no difference between how volunteers and employees are treated and what is expected of them. Museum gift shops are frequently volunteer run and work under this model.

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	* A should be within 10 feet of the person.		* A should be within 10 feet of the person.
	* Say hi and smile at customers everytime you pass by.		* Say hi and smile at customers everytime you pass by.
	* Never say "may I help you."		* Never say "may I help you."

	=== 20% Ask Questions ===		=== 20% Ask Questions ===
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	From a presentation given by [http://www.retaildesignassociates.com/ Retail Design Associates] at [[Interbike]] 2007. While most of this applies to selling new goods, but they provide some good pointers on how to keep up appearences for the public and donors.		From a presentation given by [http://www.retaildesignassociates.com/ Retail Design Associates] at [[Interbike]] 2007. While most of this applies to selling new goods, but they provide some good pointers on how to keep up appearences for the public and donors.

	# Keep the store "Clean"		# Keep the store "Clean"
	# Front face your merchandise daily		# Front face your merchandise daily
	# Spread-to-fill your merchandise		# Spread-to-fill your merchandise

Quill: Category:Roles and positions

2009-11-24T03:04:55Z

Category:Roles and positions

← Older revision		Revision as of 03:04, 24 November 2009
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	== Your Staff IS Your Shop ==		== Your Staff IS Your Shop ==

	* How people ~~precieve~~ your organization is entirely up to the staff. They are your shop, so how they represent themselves is reflects directly on you.		* How people perceive your organization is entirely up to the staff. They are your shop, so how they represent themselves is reflects directly on you.
	* Not every frog is a prince. Therefore not everyone can handle working / volunteering in your shop -- regardless of training.		* Not every frog is a prince. Therefore not everyone can handle working / volunteering in your shop -- regardless of training.
	* Some people just '''can't be motivated''' no matter what you do.		* Some people just '''can't be motivated''' no matter what you do.
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	* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.		* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.
	* [http://www.retaildesignassociates.com/ Retail Design Associates]		* [http://www.retaildesignassociates.com/ Retail Design Associates]

			[[Category:Roles and positions]]

Jonathan: /* References */

2007-11-17T23:10:15Z

References

← Older revision		Revision as of 23:10, 17 November 2007
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	This is not to be confused if someone is acting younger or older than their actual age. This has to do with '''maturity in their job duties'''.		This is not to be confused if someone is acting younger or older than their actual age. This has to do with '''maturity in their job duties'''.

			== Teach, Train and Retain ==

			From a presentation given by [http://www.retaildesignassociates.com/ Retail Design Associates] at [[Interbike]] 2007. While most of this applies to selling new goods, but they provide some good pointers on how to keep up appearences for the public and donors.

			# Keep the store "Clean"
			# Front face your merchandise daily
			# Spread-to-fill your merchandise
			# Color block your merchandise
			# Two Finger 'rule'
			# End cap merchandising
			# Tonnage merchandise statement.

	== References ==		== References ==

Jonathan: /* References */

2007-11-17T22:06:07Z

References

← Older revision		Revision as of 22:06, 17 November 2007
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	* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.		* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.
			* [http://www.retaildesignassociates.com/ Retail Design Associates]

Jonathan: /* Responsibilities of Staff */

2007-10-01T19:16:53Z

Responsibilities of Staff

← Older revision		Revision as of 19:16, 1 October 2007
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	== Responsibilities of Staff ==		== Responsibilities of Staff ==

	This can be used as guidelines on how to congratulate staff / volunteers as well as how to constructively tell them how they can improve something during scheduled and impromptu evaluations.		This can be used as guidelines on how to congratulate staff / volunteers as well as how to constructively tell them how they can improve something during scheduled and impromptu evaluations. Note the percentage of their job assigned to each task. Evaluations should be done every 30 days and 60 days.

	=== Greet Customer in 15 seconds ===		=== 10% Greet Customer in 15 seconds ===

	~~=== Ask Questions ===~~		* Everyone must assume that no ones else has helped them. It is better that they get greeted by every shop employee / volunteer than no one at all.
			* A should be within 10 feet of the person.
			* Say hi and smile at customers everytime you pass by.
			* Never say "may I help you."

	=== ~~Product / Organization Knowledge~~ ===		=== 20% Ask Questions ===

	=== ~~Suggestion Sell Every Customer~~ ===		=== 20% Product / Organization Knowledge ===

	=== ~~Close the Sale~~ ===		=== 35% Suggestion Sell Every Customer ===

	=== Clean the Shop ===		This may seem horrible in the context of evil corporations selling things that people don't need and promoting impulse buys. However, in the world of community bike shops, this is an excellent opportunity to talk about other programs within the organizations.

			=== 10% Close the Sale ===

			If your community bike shop is dependent on shop sales, then you need to encourage shop sales. There are various ways to close the sale and not all of them are evil -- make sure how you teach your employees / volunteers to sell things is ethical and in the best interest of the customer.

			=== 5% Clean the Shop ===

			They need to find the time to do this. If a customer walks in the door, they should stop cleaning and concentrate on the customer, but if there are no customers around, they should be cleaning.

			== Maturity Levels ==

			This is not to be confused if someone is acting younger or older than their actual age. This has to do with '''maturity in their job duties'''.

	== References ==		== References ==

	* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.		* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.

Jonathan: /* Responsibilities of Staff */

2007-10-01T18:49:01Z

Responsibilities of Staff

← Older revision		Revision as of 18:49, 1 October 2007
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	== Responsibilities of Staff ==		== Responsibilities of Staff ==

			This can be used as guidelines on how to congratulate staff / volunteers as well as how to constructively tell them how they can improve something during scheduled and impromptu evaluations.

	=== Greet Customer in 15 seconds ===		=== Greet Customer in 15 seconds ===

			=== Ask Questions ===

			=== Product / Organization Knowledge ===

			=== Suggestion Sell Every Customer ===

			=== Close the Sale ===

			=== Clean the Shop ===

	== References ==		== References ==

	* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.		* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.

Jonathan: New page: Whether your '''staff''' is all volunteer, all paid, or a mix of the two, you need to treat everyone the same way. According to [http://www.dionco.com/ Jim Dion], a psychologist with over...

2007-10-01T18:38:06Z

New page: Whether your '''staff''' is all volunteer, all paid, or a mix of the two, you need to treat everyone the same way. According to [http://www.dionco.com/ Jim Dion], a psychologist with over...

New page

Whether your '''staff''' is all volunteer, all paid, or a mix of the two, you need to treat everyone the same way. According to [http://www.dionco.com/ Jim Dion], a psychologist with over 30 years experience in retail, there should be no difference between how volunteers and employees are treated and what is expected of them. Museum gift shops are frequently volunteer run and work under this model.

While this may have a corporate flavor to it, it is actually pretty insightful as guidelines for how to give your volunteers / employees the best experience possible. Not only that, but you are helping give them practical job skills.

== Your Staff IS Your Shop ==

* How people precieve your organization is entirely up to the staff. They are your shop, so how they represent themselves is reflects directly on you.
* Not every frog is a prince. Therefore not everyone can handle working / volunteering in your shop -- regardless of training.
* Some people just '''can't be motivated''' no matter what you do.
* With rare exceptions, staff is '''not interchangeable''' recognize and help them ''focus'' on their specialties.
* View staff as an '''asset''' instead of an ''expense''.
* Make sure the mission is clear; deliver the best experience to people walking in the door.
* Marketing money is wasted if the current staff can't handle the resulting customers.
* Not so much in the community bike shop, but in regular bike shops a sales associate will sell 1 million worth of product. So hiring them needs to be considered a 1 million dollar decision, ideally their salary should be 14-15% of that.

== Responsibilities of Staff ==

=== Greet Customer in 15 seconds ===

== References ==

* [http://www.dionco.com/ Jim Dion] - [[NBDA]] Presentation made at [[Interbike]] 2007.